Privacy Policy

RR Navigator ("we", "us", or "our") operates the website www.MyRapidRelief.com. We are committed to protecting your privacy and ensuring your data is handled securely and solely for internal screening purposes. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website, submit a form, or interact with our call center and AI agents.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or submit your information.

1. Information We Collect

We may collect information about you in a variety of ways. The information we may collect includes:

Personal Data

Personally identifiable information that you voluntarily give to us when you fill out forms, participate in surveys, or contact our call center. This includes:

• Name
• Email address
• Telephone number
• Age and State of Residence
• Employment history and basic information related to assistance programs

Derivative Data & AI Interactions

Information our servers automatically collect when you access the site, such as your IP address, browser type, and operating system. Furthermore, if you interact with our AI voice or SMS agents, we collect and store transcripts and data points generated during those automated screening conversations to determine your eligibility for various advocacy programs.

2. How We Use Your Information

Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Your data is used exclusively internally. Specifically, we may use information collected about you to:

• Determine your potential eligibility for Social Security Disability, Ticket to Work, and other advocacy programs.
• Contact you by phone, SMS/text message, or email strictly regarding your inquiry.
• Screen your eligibility internally to determine if a live, active phone transfer to an advocate or legal professional is appropriate.
• Improve our website, advertising campaigns, and AI agent screening logic.
• Comply with legal obligations and resolve any disputes.

3. Telephone Communications & SMS Consent (TCPA)

By providing your telephone number and submitting our web forms, you provide your express written consent to be contacted solely by RR Navigator. This includes communication via live agents, artificial or prerecorded voices (AI agents), and automated SMS text messages, even if your number is on a state or national Do Not Call list.

Opting Out of SMS: You may opt out of receiving text messages at any time by replying "STOP" to any message you receive from us. Message and data rates may apply.

4. Strict Non-Disclosure of Your Information

We respect your privacy and enforce strict data boundaries. We do not sell, rent, trade, or otherwise transfer your personally identifiable information or raw data to outside parties for their own use.

Mobile Data Sharing Exclusion: Mobile information will not be shared, sold, or conveyed to third parties or affiliates for marketing or promotional purposes. All text messaging originator opt-in data and consent is kept strictly internal and will not be shared with any third parties under any circumstances.

Any connection to an external legal professional or advocate occurs solely via a live phone transfer initiated by our team only after our internal screening is successfully completed.

5. Tracking Technologies

We use cookies, web beacons, tracking pixels, and dynamic number insertion (DNI) technologies to customize the Site, track attribution, and improve your experience. You can manage cookie preferences through your browser settings.

6. Data Security

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable.

7. Policy for Minors

We do not knowingly solicit information from or market to children under the age of 18. Our services are strictly intended for adults. If we learn we have collected personal information from a minor, we will delete that information as quickly as possible.

8. Contact Us

If you have questions or comments about this Privacy Policy, or wish to request the deletion of your data, please contact us at:

RR Navigator
6547 N. Academy Blvd #2565
Colorado Springs, CO 80918
Phone: 833-593-5220